Getklyn Solutions Ltd respects your privacy. This Privacy Policy explains how information may be collected, used and handled when you visit our website, contact us or request our services.
1. Information We Collect
Depending on how you interact with Getklyn, we may receive information such as:
- Your name.
- Telephone or WhatsApp number.
- Email address.
- Service requested.
- Your area or service location.
- Information you provide when describing a vehicle, property or item requiring service.
- Photos or other information you voluntarily send to us.
2. How We Use Information
Information may be used to:
- Respond to enquiries.
- Provide estimates and quotations.
- Arrange appointments and services.
- Communicate with customers.
- Provide and manage requested services.
- Handle customer service issues.
- Improve our website and services.
- Maintain appropriate business and service records.
- Meet applicable legal or regulatory obligations.
3. WhatsApp and Email
Some forms and contact buttons on the Getklyn website may open WhatsApp or your email application so that you can send your enquiry directly.
Information you choose to send through WhatsApp or email is transmitted through those third-party services and is also subject to their respective privacy policies and terms.
Please avoid sending sensitive information that is not necessary for your enquiry.
4. Google Maps and Location Services
Our website may provide links or embedded maps to help customers locate our premises in Nyali, Mombasa.
Interacting with Google Maps may involve Google processing information in accordance with Google's own terms and privacy practices.
5. Cookies
Getklyn may use cookies or similar technologies to remember preferences, support website functionality and understand how visitors interact with the website.
Essential technologies may be required for parts of the website to function correctly. Where applicable, non-essential cookies may be controlled through the site's cookie preferences.
6. Sharing of Information
Getklyn does not sell customer information.
Information may be shared where reasonably necessary to provide a requested service, operate our website or business, comply with legal requirements, or protect our rights and customers.
Third-party platforms used by customers to communicate with us, such as WhatsApp, email providers, mapping services or other external services, process information according to their own policies.
7. Security
We take reasonable steps to protect information against unauthorised access, misuse, loss or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Your Rights
Subject to applicable Kenyan law, you may have rights regarding your personal information, including the right to request access to, correction of, or other appropriate action concerning information we hold about you.
If you would like to make a privacy-related request, contact us using the details below. We may need to verify your identity before responding to certain requests.
9. Retention of Information
We retain information only for as long as reasonably necessary for the purpose for which it was collected, to maintain legitimate business records, resolve disputes, comply with applicable legal obligations or otherwise meet lawful requirements.
10. Children's Privacy
Our services and website are intended for general customers and businesses. We do not knowingly request unnecessary personal information from children.
11. Third-Party Websites
Our website may contain links to third-party websites and platforms. We are not responsible for the privacy practices, content or security of external websites.
Customers should review the privacy policy of a third-party service before submitting information to that service.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.
The latest version will be published on this page together with the date of the latest update.
13. Contact Us
If you have a question about this Privacy Policy or how Getklyn handles your information, please contact us.
Getklyn Solutions Ltd
Links Road, Nyali, Mombasa, Kenya
+254 769 820 087
info@getklyn.co.ke